Order
Can I change or cancel my order?
Yes, as long as your order has not yet been processed or shipped. Please contact customer service as soon as possible to communicate any changes.
Do I need an account to place an order?
No, you can also order as a guest. However, an account offers advantages such as access to the newsletter, exclusive discount codes, and insight into your order history.
Pay
What payment methods do you accept?
You can pay with multiple payment methods such as iDEAL, credit card, PayPal, and other locally available options.
Is paying secure?
Yes, all payments are processed through secure connections (SSL) and reliable payment providers.
Can I pay afterwards?
Unfortunately, you cannot pay afterwards with us as we do not accept BNPLs.
delivery
What is the delivery time?
Your order will always be processed within 24 hours. The exact delivery time depends on the product and the destination. We always try to deliver your products within 1 week.
What are the shipping costs?
Shipping costs are automatically calculated during checkout and depend on the order amount and destination. For orders over €75, you benefit from free shipping.
Returns & Warranty
How do I register a return?
You can register a return through your account on our website or by contacting our customer service.
How long does a refund take?
Refunds are processed within 5-7 business days after receiving your return.
Do products come with a warranty?
Yes, all products come with a standard 2-year warranty against manufacturing defects.
